Problem feedback: I did not receive the game record after renewal

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droidpiggy
Problem feedback: I did not receive the game record after renewal

I renewed my subscription on October 27, 2025 (to Dongqing Liu, €9.99, trade number: 9AB68508FR261604J), but I have not received a single game record so far.
Could you please help me identify where the problem lies? Thank you.

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